|
Delivery Information
City |
Delivery
Fee |
|
Belleville |
$7 |
|
Swansea |
$7 |
|
Mascoutah |
$8 |
|
Millstadt |
$8 |
|
Smithton |
$8 |
|
O'Fallon |
$8 |
|
Shiloh |
$8 |
|
Freeburg |
$8 |
|
Fairview Heights
(not including St. Clair Square) |
$8 |
|
St. Clair Square Mall |
$10 |
|
Caseyville |
$10 |
| Lebanon |
$10 |
| Cahokia |
$10 |
| Collinsville |
$10 |
| Scott
AFB |
$15 |
|
Outside Local Delivery Area |
$14 |
Delivery Information
Same-Day Delivery
Same-Day Delivery is usually available nationwide. However, please be aware that there are cut-off times in order to complete delivery requests,
and these cut-off times apply locally, as well as nationwide.
They are as follows:
Local Area:
Monday - Friday: 2:00 PM, CST Cut-Off
Saturday: 11:30 AM, CST Cut-Off
Sunday (Funerals, only): Saturday by 11:30 AM, CST
Outside Local Area:
Monday - Friday: 1:00 PM, CST Cut-Off
Saturday: 10:00 AM, CST Cut-Off
Sunday (Funerals, only): Saturday by 10:00 AM, CST
Delivery Status
Please consider your order delivered on the day you requested unless you hear from us. If you supply us with an email address, we can send you an automatic delivery confirmation once we've received word that your gift has been delivered. If we have difficulties with your order, we will contact you via telephone and/or email.
Outside Local Delivery Area: Entire U.S. and Canada
In the U.S. and Canada, same-day delivery is generally available for all orders placed before 1:00 PM in the recipient's time zone. (This excluded holidays and peak floral delivery periods.) Orders received after 1:00 PM in the recipient's time zone may have to be delivered the next delivery day.
***Please see "Sunday Delivery" for more information on Sunday funeral deliveries.
Please make sure that your order information is accurate and as complete as possible in order to avoid delivery delays. This would include apartment,
suite, or building numbers, and most especially, a current and accurate telephone number for the recipient.
Because we belong to two networks of quality florists, sending gifts out of town is no problem. There's no need to deal with a florist with whom you're unfamiliar; we can take and transmit your order for you. Outside Local Delivery Area orders are subjected to the normal delivery fees, as well as a small order transmission fee, and both are listed in the table above.
Sunday Delivery
There are no deliveries made on Sundays or legal holidays. In the event of a Sunday funeral, the order must be placed Saturday morning, or before, and the item may be delivered Saturday if necessary. If the order is not received prior to the Saturday cut-off time, the item will be sent to the funeral the next day unless other arrangements must be made.
Special Delivery Times & Rush/Express Requests
While every effort will be made to accomodate special time delivery requests, we cannot always guarantee this. Any order being placed with a time sensitivity will need to allow us at least a three (3) hour window in which to complete a delivery. If your order requires a Rush/Express Delivery (less than 3 hours), please call us directly so we may accurately assess your and help you to get your gift out on time. Additional delivery fees may apply and are quoted individually as they are based on time of day, location, and other necessary factors.
When the Recipient is Not Home/at Work
The delivery driver has several courses of action he or she may choose to
employ. The driver may choose to leave the arrangement with a neighbor or
manager and attach a "Not Home Tag" to the door of the home or office
stating who accepted the arrangement on their behalf, whether it be a
person's name or a house number. If the area is secure, the driver may opt to
leave the arrangement at the front door or on the recipient's desk, if the
delivery it at work. If neither of these options is feasible, the driver may
choose to leave a "Not Home Tag" with instructions to phone the shop and
arrange for a second delivery.
If the recipient works a normal schedule and is at work most of the day, we
suggest sending the arrangement to the workplace. This will cut down on
delivery complications and better assure you that your gift is received as
intended.
Incomplete or incorrect addressed or phone numbers may delay delivery.
Most florists in other areas employ professional delivery personnel who will
find the best delivery choice for your special gift.
Cancellation Policy
While we begin to process your request the moment we receive it during
business hours, it is sometimes very difficult to get cancellation requests
complete. It is important that we investigate thoroughly when necessary, and
this takes time in order to speak to all parties involved and determine the best
solution.
Our network ranges throughout the country and because of the importance
placed on timely delivery of your request and various time zones, it can
sometimes be difficult to stop or cancel a delivery.
Cancellations must be done prior to delivery, when canceling a local order,
and in all cases, within 24 hours of placing your order. Any cancellation
requests after this period cannot be guaranteed and may be subject to a 20%
charge.
Substitution Policy
Due to various seasonal and regional conditions, and the variety of natural
issues that can arise due to Mother Nature, availability of some flowers may
be limited in certain areas. Also, specific floral varieties/colors may not be
available for delivery on a specific day. Therefore, it is possible that the exact
bouquet pictured or request may not be available for the day you choose.
Typically, florists carry large selections of flowers, and if time allows, they
are often able to order special flowers, if needed.
In the case that a substitution needs to be made, we, or the florist filling your
out-of-town order, will make a bouquet as similar as possible to the one
chosen, that is of equal value and beauty.
Orders requesting a single variety or color of flower (like lavender roses)
require us to call the filling florist, if the order is not local, to make sure they
have, or can get, the flowers in the color requested. Sometimes, a second
choice is needed, merely as a precaution, especially if the order is placed less
than two (2) business days before the requested delivery date.
Delivery Service Information
As stated above, we guarantee same-day delivery on orders received by the
designated cut-off time. For standard delivery fees charged, business
deliveries are guaranteed by 5 PM and schools by 3 PM. We make every
effort to have these orders out as early as possible on the requested delivery
day.
Funeral home deliveries receive special, additional care and are scheduled for
delivery based on the published visitation and service time. For your
convenience, we will verify all funeral home visitation arrangement and adjust
delivery times accordingly at no additional charge.
Hospital Deliveries
Time deliveries to hospitals cannot be guaranteed. Locally, we must deliver to
a central location, at both Belleville hospitals--Memorial and St. Elizabeth--
and these arrangements are delivered by designated hospital personnel.
While we may deliver the arrangement at 10 AM, the cart may not leave the
shipping and receiving department until 3 PM. The same is true at most
out-of-town hospitals.
It is typical that if the arrangement is going to a hospital employee, these
arrangements are taken up individually so as to not miss the employee if he or
she would leave work.
Especially for out-of-town hospital orders, it is pertinent to have as much
information as possible. Full, proper names are essential, and room numbers
are very helpful. If there is a chance that the recipient could be under a
maiden, married, nickname, or middle name, please give us that information
as well. Because of federal HIPAA laws, very little information is allowed to be released concerning hospital patients.
International Floral Deliveries
Due to the various time zones between the U.S. and other countries and
continents, same-day delivery is not available for international deliveries.
We can only guarantee delivery for orders received at least two (2) business
days before your requested delivery date. You must call us to place an
international order; it cannot be completed online.
Local: 618-234-2056; Toll-Free: 877-287-0213.
International Order Minimum: $50.00 (USD, only)
International Delivery/Wire Service Fee: $15.00
More Information Coming Soon! |
